{"id":22934,"date":"2026-05-13T15:11:10","date_gmt":"2026-05-13T06:11:10","guid":{"rendered":"https:\/\/blog.fromjapan.co.jp\/en\/?p=22934"},"modified":"2026-05-13T15:11:10","modified_gmt":"2026-05-13T06:11:10","slug":"new-customer-service-inquiries-are-now-more-convenient-than-ever-new-message-system-available","status":"publish","type":"post","link":"https:\/\/blog.fromjapan.co.jp\/en\/service-site-updates\/new-customer-service-inquiries-are-now-more-convenient-than-ever-new-message-system-available.html","title":{"rendered":"New: Customer Service inquiries are now more convenient than ever! New message system available!"},"content":{"rendered":"

We are always working to create a smoother, safer, and more convenient shopping experience for our users worldwide.<\/p>\n

To improve communication with our Customer Support team, we are excited to introduce a brand-new \u201cMessage\u201d feature<\/strong><\/span> inside My Account!<\/p>\n

\"\"<\/p>\n

With this new feature, you can now easily check, send, and manage your support conversations directly on the FROM JAPAN website \ud83d\udcac
\nYou will also be able to connect with Customer Support faster and more conveniently than ever!<\/p>\n

Please note: The screenshots used in this article were taken from a test environment, so some displayed content or layouts may look slightly different from the actual version.<\/em><\/p>\n

\ud83d\udcac 1. Sending Inquiries to Customer Support<\/span><\/h2>\n

Previously, inquiries could only be handled through the email provider, through our Contact form<\/a>.
\nNow, you will be able to send and receive messages through both:<\/p>\n

\u2705 Your email provider
\n\u2705 The new \u201cMessages\u201d feature in My Account<\/p>\n

\"\"<\/p>\n

\"\"<\/p>\n

 <\/p>\n

 <\/p>\n

\ud83c\udf1f Benefits of the New Messages Feature<\/span><\/h3>\n

One of the biggest advantages of the new Messages feature is that all your conversations with Customer Support can now be managed directly on the FROM JAPAN website!
\nYou can easily check previous inquiries, reply anytime from My Account, and keep all your message history in one convenient place without searching through old emails.<\/p>\n

Here\u2019s what you will be able to enjoy with the new feature:<\/p>\n

-Easily reply from your My Account<\/p>\n

-View past conversations in one place<\/p>\n

-Quickly check previous inquiries details<\/p>\n

-Convenient access to comversations<\/p>\n

\"\"<\/p>\n

 <\/p>\n

Check it now!<\/a><\/strong><\/p>\n

 <\/p>\n

 <\/p>\n

\ud83d\udce9 2. How Messages from FROM JAPAN Will Work<\/span><\/h2>\n

The process for receiving messages from the FROM JAPAN support team has also been updated.<\/p>\n

\ud83d\udce8 First Contact<\/span><\/h3>\n

Messages from FROM JAPAN will first arrive in the \u201cMessages\u201d section<\/strong> of your My Account.<\/p>\n

\"\"<\/p>\n

\ud83d\udd14 Email Notifications<\/span><\/h3>\n

For any message sent from us to you, you will also receive this to your email.
For brand new inquiries, a notification similar to the below will be sent so you can reply from your FJ account.<\/p>\n

\"\"<\/p><\/blockquote>\n

<\/h3>\n

\u2728 Continue the Conversation Your Way<\/span><\/h3>\n

The contents of any conversation after this initial contact will be sent to both your messages and email, so you can continue the conversation through either:<\/p>\n

-Direct reply from your email inbox
\n-Reply through the Messages feature in your FJ account<\/p>\n

\"\"<\/p>\n

Choose whichever method is most convenient for you \ud83d\ude0a<\/p>\n

 <\/p>\n

\ud83d\udc40 3. How to Check Unread Messages<\/span><\/h2>\n

Please check the mail icon<\/strong> inside My Account Account\ud83d\udcec<\/p>\n

\"\"<\/p>\n

When a new message arrives, the icon will display an unread notification badge.<\/p>\n

\"\"<\/p>\n

 <\/p>\n

\u26a0\ufe0f For Non-Registered Users<\/span><\/h2>\n

There are no changes to the inquiry method for users without a FROM JAPAN account.
\nPlease continue using the dedicated inquiry form below.<\/p>\n

Contact Form<\/a><\/strong><\/p>\n

 <\/p>\n

\ud83d\ude80 Making FROM JAPAN Even Easier to Use<\/span><\/h2>\n

We will continue improving our services to make shopping from Japan easier and more enjoyable for users around the world \u2728<\/p>\n

We hope you enjoy using the new Messages feature<\/strong>!<\/p>\n

And if you would like to learn even more about the benefits of shopping with FROM JAPAN, we have also recently published an article introducing 5 extra reasons why now is the best time to shop with us \ud83d\udc40\u2728 Be sure to check it out too!<\/p>\n

\"\"<\/p>\n

<\/div>\n

Why Now Is the Best Time to Shop with FROM JAPAN!<\/strong><\/a><\/p>\n

 <\/p>\n

 <\/p>\n

\"\"<\/p>\n

If it\u2019s your first time using FROM JAPAN, you can check the guide here:<\/p>\n

“For first-time users” Guide<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

We are always working to create a smoother, safer, and more convenient shopping experience for our users worldwide. To improve communication with our Customer Support team, we are excited to introduce a brand-new \u201cMessage\u201d feature inside My Account! With this new feature, you can now easily check, send, and manage your support conversations directly on […]<\/p>\n","protected":false},"author":28,"featured_media":22940,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","omw_enable_modal_window":"enable","ocean_post_oembed":"","ocean_post_self_hosted_media":"","ocean_post_video_embed":"","ocean_link_format":"","ocean_link_format_target":"self","ocean_quote_format":"","ocean_quote_format_link":"post","ocean_gallery_link_images":"on","ocean_gallery_id":[]},"categories":[394],"tags":[368,364,358,210,361,338,393,367,362,332,388,363,359,392,360,389,390,391],"_links":{"self":[{"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/posts\/22934"}],"collection":[{"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/comments?post=22934"}],"version-history":[{"count":29,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/posts\/22934\/revisions"}],"predecessor-version":[{"id":22996,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/posts\/22934\/revisions\/22996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/media\/22940"}],"wp:attachment":[{"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/media?parent=22934"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/categories?post=22934"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.fromjapan.co.jp\/en\/wp-json\/wp\/v2\/tags?post=22934"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}