We are always working to create a smoother, safer, and more convenient shopping experience for our users worldwide.
To improve communication with our Customer Support team, we are excited to introduce a brand-new “Message” feature inside My Account!
With this new feature, you can now easily check, send, and manage your support conversations directly on the FROM JAPAN website 💬
You will also be able to connect with Customer Support faster and more conveniently than ever!
Please note: The screenshots used in this article were taken from a test environment, so some displayed content or layouts may look slightly different from the actual version.
💬 1. Sending Inquiries to Customer Support
Previously, inquiries could only be handled through the email provider, through our Contact form.
Now, you will be able to send and receive messages through both:
✅ Your email provider
✅ The new “Messages” feature in My Account
🌟 Benefits of the New Messages Feature
One of the biggest advantages of the new Messages feature is that all your conversations with Customer Support can now be managed directly on the FROM JAPAN website!
You can easily check previous inquiries, reply anytime from My Account, and keep all your message history in one convenient place without searching through old emails.
Here’s what you will be able to enjoy with the new feature:
-Easily reply from your My Account
-View past conversations in one place
-Quickly check previous inquiries details
-Convenient access to comversations
📩 2. How Messages from FROM JAPAN Will Work
The process for receiving messages from the FROM JAPAN support team has also been updated.
📨 First Contact
Messages from FROM JAPAN will first arrive in the “Messages” section of your My Account.
🔔 Email Notifications
For any message sent from us to you, you will also receive this to your email. For brand new inquiries, a notification similar to the below will be sent so you can reply from your FJ account.
✨ Continue the Conversation Your Way
The contents of any conversation after this initial contact will be sent to both your messages and email, so you can continue the conversation through either:
-Direct reply from your email inbox
-Reply through the Messages feature in your FJ account
Choose whichever method is most convenient for you 😊
👀 3. How to Check Unread Messages
Please check the mail icon inside My Account Account📬
When a new message arrives, the icon will display an unread notification badge.
⚠️ For Non-Registered Users
There are no changes to the inquiry method for users without a FROM JAPAN account.
Please continue using the dedicated inquiry form below.
🚀 Making FROM JAPAN Even Easier to Use
We will continue improving our services to make shopping from Japan easier and more enjoyable for users around the world ✨
We hope you enjoy using the new Messages feature!
And if you would like to learn even more about the benefits of shopping with FROM JAPAN, we have also recently published an article introducing 5 extra reasons why now is the best time to shop with us 👀✨ Be sure to check it out too!
Why Now Is the Best Time to Shop with FROM JAPAN!
If it’s your first time using FROM JAPAN, you can check the guide here:
