Is there a secure way to shop online for authentic brand items?
Have you ever encountered these problems when looking at luxury brand items you want on online marketplaces?
- Hard to judge the authenticity of the item just from looking at photos
- Not knowing which seller to buy from
- Not knowing how to know the seller’s trustworthiness when there are no reviews
Rakuten Rakuma’s Authenticity Appraisal Service: The solution for secure authentic brand item shopping!
If you’ve ever encountered the concerns we listed above, then we want to introduce to you a safe and secure way to purchase branded items online – and this is the Rakuten Rakuma Authenticity Appraisal Service!
What is the Rakuten Rakuma Authenticity Appraisal Service?
The Rakuten Rakuma Authenticity Appraisal Service is a service that allows customers to shop with confidence on Rakuten Rakuma by having a professional appraiser judge each purchased item. This service is provided by Rakuten in partnership with a trusted third party expert, with the aim of reducing the amount of counterfeit goods that are being distributed online.
Is this appraisal service free?
Yes! It’s currently only limited to certain items but if the item you want falls under this, the appraisal process is completely free!
How are the appraisals done?
When an eligible item is purchased, the item is automatically sent from the seller to the appraisal center.
At the appraisal center, an appraisal expert from a third party trusted by Rakuten evaluates your item. If the expert judges that the item falls “within the authenticity criteria,” the item is shipped from the third party to One Map then the buyer, who receives the item with the authenticity receipt, completing the transaction.
If the result of the appraisal is deemed “out of standard,” the transaction is automatically canceled, the item is returned to the seller, and the purchase price is refunded to the buyer.
(Referenced from Rakuten Rakuma’s page)
How to find items eligible for appraisal on One Map
Since the appraisal process is limited to certain items, it’s important to check first whether a product is eligible for appraisal when you’re purchasing on One Map. Below, we’ll be explaining what you can do to check for this.
Step 1: Go to the Rakuten Rakuma page on One Map
Step 2: Search for the item you want
You can type in the brand name of the item you want in the search bar, or simply click on any of the banners displayed on this page to start searching for items being sold on Rakuten Rakuma. From here, you will find a great selection of items like in this screenshot below.
As you can see from this screenshot above, some item listings will have a blue badge that says “Free appraisal“. Since not all of the items listed on our site are eligible for the free appraisal service, make sure to check that the item you want to purchase has this badge!
Step 3: Select the item you want to purchase and check the item page.
Let’s take a look at what you can see once you click on an item that’s eligible for the free appraisal service:
1: Free appraisal badge – within the item page itself as well, you can check that what you’re looking at is eligible for free appraisal by checking here!
2: About Rakuten Rakuma’s free appraisal service URL: If you’re unsure about the service, click here if you want to be taken to a page with more information on how the free appraisal service works!
3: Delivery info about items eligible for free appraisal: Items eligible for the free appraisal service will have this written alongside the item information.
Step 4: Add the item to your cart as normal and wait for appraisal process results & delivery
Once you’re happy with making your purchase, you can simply click the “Add to Cart” button and proceed with your purchase as normal. All that’s left is to wait for the appraisal process to finish for your item and then enjoy this expert-appraised authentic luxury item that’s now yours!
Common Questions and Answers about the Rakuten Rakuma free appraisal service
What happens if the item I bought is appraised as a fake? Can I get a refund?
If the appraisal determines that the item is inauthentic, we will cancel the order and refund your money.
How long does the appraisal process take?
Can I get other items without the “free appraisal” badge appraised too? Can I choose not to do the appraisal process if I want my item here faster?
You cannot apply for or decline additional appraisal services. The conditions for items eligible for appraisal are subject to Rakuten Rakuma’s regulations.
Is this service really free? What about hidden fees?
The appraisal service itself is free, and there are no additional shipping or handling fees.
Take advantage of this convenient service and safely purchase branded items on Rakuten Rakuma now!
We hope you found this article informative and we’ve helped you feel more confident in your decision to start purchasing branded items from Rakuten Rakuma via One Map. Lastly, if you’re completely new to One Map or Rakuten Rakuma, you can watch this video below for an easy-to-understand explanation on how to buy items from Rakuten Rakuma and more about how your items get shipped to you.
